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Frequently Asked Questions

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  • Delivery Info
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  • THE SUB®
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Delivery Info

Where do you deliver to?

We have operations in San Francisco, New York and San Diego and deliver to all of California and most of New York. We also work with local delivery companies and can help you arrange deliveries to yourself in the following States: Connecticut, District of Columbia, Idaho, Maine, Maryland, Massachusetts, Nevada, New Hampshire, New Jersey, New Mexico, Oregon, Rhode Island, Virginia and Washington. We’re growing and will expand our service to additional States very soon. Don’t you worry, we’ll notify you when we come to your area with a jumping-for-joy email, so still sign up and stay tuned.

We recommend that you use your work shipping address. Each delivery requires an adult signature, and we want to make sure your beers get to you as early and fresh as possible

We have operations in San Francisco, New York and San Diego and deliver to all of California and most of New York. We also work with local delivery companies and can help you arrange deliveries to yourself in the following States: Connecticut, District of Columbia, Idaho, Maine, Maryland, Massachusetts, Nevada, New Hampshire, New Jersey, New Mexico, Oregon, Rhode Island, Virginia and Washington. We’re growing and will expand our service to additional States very soon. Don’t you worry, we’ll notify you when we come to your area with a jumping-for-joy email, so still sign up and stay tuned.

We recommend that you use your work shipping address. Each delivery requires an adult signature, and we want to make sure your beers get to you as early and fresh as possible

We have operations in San Francisco, New York and San Diego and deliver to all of California and most of New York. We also work with local delivery companies and can help you arrange deliveries to yourself in the following States: Connecticut, District of Columbia, Idaho, Maine, Maryland, Massachusetts, Nevada, New Hampshire, New Jersey, New Mexico, Oregon, Rhode Island, Virginia and Washington. We’re growing and will expand our service to additional States very soon. Don’t you worry, we’ll notify you when we come to your area with a jumping-for-joy email, so still sign up and stay tuned.

We recommend that you use your work shipping address. Each delivery requires an adult signature, and we want to make sure your beers get to you as early and fresh as possible

 

We cannot ship to PO Boxes, APO, AFT, DPO or FPO addresses.

How much does delivery cost?

We charge a flat $14.99 shipping fee, or $1.00 if you order 8 or more liters (4 TORPs or 8 growlers).

For deliveries in our local delivery area to the following zip codes, delivery is only $1 when you order 4 or more growlettes or 2 or more HomeTap Bottles. Less than 4 growlettes is $4.99. Zip codes eligible for local delivery: 94501, 94530, 94601, 94602, 94606, 94607, 94608, 94609, 94610, 94611, 94612, 94613, 94618, 94619, 94702, 94703, 94704, 94705, 94706, 94707, 94708, 94709, 94710, 94720, 94804, 94102, 94103, 94104, 94105, 94107, 94108, 94109, 94110, 94111, 94112, 94114, 94115, 94116, 94117, 94118, 94121, 94122, 94123, 94124, 94127, 94129, 94131, 94132, 94133, 94134, 94143, 94158.

Why do I have to sign for it?

By law someone 21 years of age or older needs to receive it. We’ll ask to show I.D. and to sign for it. It must be a government issued I.D. or state issued drivers license – no college I.D.’s. If you appear to be intoxicated when we show up, we have the right to refuse delivery, you must be sober. Please drink responsibly.

What if I miss the delivery?

We understand that life happens, so if you miss a delivery, we'll do our best to get you your beers. Give us a call so we can figure out the best time for re-delivery.

 

If you are not available for the 2nd re-delivery attempt, we will cancel your order and will not issue a refund. That’d be a total bummer for you and us, we WANT to get you your beer, please be home.

Should I tip the delivery driver?

It's so kind of you to ask, but our drivers don't accept tips. We are committed to creating good jobs that don’t depend on tips.

When will my beer be delivered?

Most deliveries will take 1-2 business days.

 

If you are being delivered to one of the zip codes eligible for the home delivery service, you can be delivered next day on Thursday, Friday or Saturday, and you can pick the time window that works for you. We'll send you an email the day before to remind you. The driver will text you when he is nearby to remind you again.

Who will deliver my beer?

We work with several reliable carriers that specialize in getting the beer to you as quickly as possible so you'll receive a timely delivery from a dependable carrier.

Do you take the empties back?

If you are in our local delivery area, yes we do. Give your empties back to your driver, and we'll credit your account with $1 for each empty growlette returned. You can also drop your empties off at our Albany store.

 

If you are within our shipping area, we do not yet have a good system to get your empties back. We are working hard to find a solution and give you credit for every empty growler returned.

Can you deliver to a business?

Yep, as long as the office normally and easily receives deliveries, is in our delivery area and someone 21 years of age or older can sign for it. It's cold beer, so put it in your office fridge if you're planning on taking it home after work is done. However, if you're behind gates, locked doors, inside a SCIF or something top secret, which is going to make it really hard to deliver to you, please pick another location.

Can you deliver to a PO BOX?

Sorry no. Someone 21 years of age or older has to sign for it, so we can't leave it with a PO BOX.

Can I have the beer shipped to somebody else as a gift?

Yes, but make sure the person is 21 and that they'll sign to receive it. During checkout, we'll verify that we can legally ship the beer to the address you're sending it to. If there are any problems, we'll let you know before we charge you.

Shipping Terms

By placing an order, the Buyer warrants that he/she is at least 21 years of age, and that he/she will be responsible for the shipment being received by a person at least 21 years of age. All goods must be paid for in full prior to delivery. All goods are sold in NEW YORK or CALIFORNIA and the title is passed to the buyer at the time of the sale. All shipping costs, including insurance, are to be paid by the Buyer. Hopsy makes no representation to the legal rights of anyone to ship or import beverages containing alcohol. By placing an order, you authorize Hopsy to act on your behalf to engage a common carrier to deliver your order to you. The Buyer is reminded that various states impose limitations on the quantity of alcoholic beverages, which may be purchased and brought into their jurisdiction without requiring the purchaser, the seller or the shipper to possess certain licenses or permits. Hopsy, as a condition of sale, assumes no obligation and bears no responsibility whatsoever for applying for or obtaining any such permits or licenses. Therefore, the Buyer is strongly advised to investigate such limitations and to determine the manner in which alcoholic beverages may lawfully be brought. The Buyer is responsible for all applicable excise, use and sales taxes due their state related to the purchase of any taxable goods.

Is shipping required?

It is required if you want it delivered. You can also order online and pick up at our store located at:

 

Hopsy
1137 Solano Avenue
Albany, CA 94706

 

We are open 7 days a week, 11am-7pm except Friday and Saturday are 11am-8pm.

General Help

How does Hopsy work? For the elegant answer visit How It Works. For the simple answer: customers order beer from local breweries on our site. The beer is filled and sealed at the brewery. We deliver that beer where you told us to, making your tastebuds happy.
What size is a growler? Our growlers, or "growlettes" they're sometimes called, are 32 ounces.
Where are you located? If you want to pick up your online order or return your growlettes - or just want to stop by and say hi - here's where you can find us:

1135 Solano Avenue
Suite #101
Albany, CA 94706
What if I get a beer I don't like? We want you to be thrilled with the beer. We work very very hard to protect your beer to keep the quality at the highest brewer-accepted standards. But sometimes we all get a beer we really don't like - either it's not to our taste preference or actually maybe it's gone bad. If that happens to you, contact us and we'll make it right.
Why is Hopsy any better than my local grocery store? Hopsy supports local craft breweries, many of which you will not find in your local convenience or grocery store. That's because the traditional distribution channels are tough on small businesses. Hopsy uses technology and the internet to make it easy for you to discover beers and breweries you may not have heard of or can't easily visit. Hopsy gives local breweries access to new customers they don't get to normally connect with. It's a win win.

THE SUB

What is THE SUB? THE SUB is an appliance used to chill and pressurize beer from Hopsy’s partner breweries, marketed under the KRUPS brand. THE SUB offers a wide range of beers, available through Hopsy only.
Where can I get it? Online on this website, here.
Is it corded electric or batter-powered? THE SUB is corded electric.
What are the dimensions of THE SUB? THE SUB dimensions are (width, height, depth): 17.9x9.3x12.8 inches (without drip tray).
How much does THE SUB weigh? THE SUB weighs 15lbs

Subscriptions

How do I cancel my monthly subscription? If you are doing a monthly subscription with Hopsy, and want to cancel it, please send us an email at help@hopsy.beer.
Where can I get it? Online here.
Is it corded electric or batter-powered? THE SUB is corded electric.
What are the dimensions of THE SUB? THE SUB dimensions are (width, height, depth): 17.9x9.3x12.8 inches (without drip tray).
How much does THE SUB weigh? THE SUB weighs 15lbs

EMAIL US

Help@hopsy.beer